Privacy Policy

01

Scope and policy coverage

Who this policy covers

This policy applies to visitors to our website, prospective clients, and people who contact Bistro Zanex about professional event services. This can include corporate clients, private clients, venues, hospitality brands, event managers, and production partners. It applies whether you browse the site, send us an email, call us, or use an enquiry route. Our services include premium event production, corporate galas, private celebrations, themed productions, interactive entertainment programmes, luxury hospitality experiences, equipment packages, and complete event coordination.

What this policy does not cover

Casino-themed references on this website relate solely to professional event entertainment. They are not an offer of gambling services or a route to financial play. Where you choose to visit another organisation’s website or service, you should review that organisation’s own privacy information before providing personal information.

Changes to this policy

Bistro Zanex may revise this page to reflect changes in our information practices or applicable requirements. We encourage you to check the effective date at the top of the page when you return. The current policy date is Effective date: 9 September 2026.

02

Information Bistro Zanex may collect

Contact and identity details

When you begin a consultation or contact us directly, you may choose to provide basic details that help us understand who is getting in touch and how best to respond. These details are supplied voluntarily through an enquiry or other communication.

Identity: Name, organisation, and professional role where relevant.
Contact: Email address, telephone number, and preferred contact method.

Event enquiry details

To understand a prospective brief, we may receive event-related information such as the event type, preferred date, venue or location, guest numbers, production or entertainment interests, accessibility considerations, and the content of your message. This may relate to premium event production, corporate galas, private celebrations, milestone parties, themed productions, interactive entertainment programmes, luxury hospitality experiences, casino-themed entertainment, equipment packages, or complete event coordination. Please provide information relevant to the consultation. We do not ask for special-category information unless you voluntarily include it and it is necessary for us to respond.

Communications and feedback

We may keep the content of messages sent by email, telephone, or other correspondence, together with reasonable records needed to follow up on an enquiry. This can include communications sent to [email protected] or discussed on +44 7765 241 983. Feedback you voluntarily provide about an interaction may be retained with related correspondence where appropriate.

Website and technical information

When you use our website, we may receive technical and usage information such as an IP address, browser and device type, pages viewed, referring source, approximate location derived from an IP address, and interaction or log information. This information may help us operate, secure, and improve the website and its content. For information about cookies and comparable website technologies, please read our Cookie Policy.

03

How information is used and legal grounds

We use personal information only where there is a relevant reason to do so. The legal basis that applies depends on the context of your interaction with Bistro Zanex and the information involved.

Responding to enquiries and planning discussions

Basis: steps at your request

We use contact and event details to respond to a request, understand an event brief, arrange consultation conversations, and communicate relevant information about our professional event offering. Where applicable, this processing is carried out because you have asked us to take steps before entering into an arrangement for services.

Managing professional relationships

Basis: legitimate interests

We may use correspondence to maintain communication with clients, prospective clients, venues, and production partners, including keeping reasonable records of discussions and service-related communications. Our basis is our legitimate interests in running and developing a professional event agency, balanced against your rights and interests.

Operating, securing, and improving the website

Basis: legitimate interests or consent

Technical and usage information may be used to maintain site functionality, address security concerns, understand site performance, and improve content or user experience. We rely on legitimate interests for appropriate operational activity and, where required, consent for non-essential cookies or comparable technologies. Further detail is available in our Cookie Policy.

Meeting legal obligations and protecting rights

Basis: legal obligation or legitimate interests

Where necessary, we may use information to comply with applicable law, respond to valid legal requests, or establish, exercise, or defend legal claims. We take a proportionate approach to these uses and do not treat them as a reason for routine disclosure of personal information.

04

When information may be shared

Bistro Zanex may share personal information only where reasonably necessary to operate the website, respond to an enquiry, provide event-related services, meet legal obligations, or protect rights. Any recipient should receive only the information relevant to their role. Depending on the circumstances, this may include:

professional service providers supporting the operation of the website or our business;
event-related suppliers or production partners where this is relevant to an enquiry or event; and
authorities or other parties where disclosure is legally required or reasonably necessary to protect rights.

Transfers outside the United Kingdom

If personal information is transferred outside the United Kingdom, Bistro Zanex will take steps intended to ensure an appropriate level of protection in accordance with applicable data-protection requirements. The safeguards needed may depend on the destination, recipient, and nature of the processing involved.

Retention approach

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, ongoing communications, legitimate business records, legal obligations, or resolving disputes. Retention periods vary according to the nature of the information and the context in which it was provided.

Information is not kept indefinitely simply because an enquiry was made.

When information is no longer needed, it may be securely deleted, anonymised, or otherwise managed in an appropriate way. We do not provide fixed retention periods in this policy because the relevant circumstances can differ.

05

Security and individual rights

Security measures

Bistro Zanex takes reasonable organisational and technical steps designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed completely secure. We therefore encourage visitors to take care when choosing what information to send through any online or direct communication channel.

Your privacy rights

Depending on applicable law and the circumstances, you may be able to ask us to take the following actions. We may need to verify your identity before acting on a request, and some rights may be limited by legal requirements or legitimate grounds.

AccessRequest confirmation of whether we hold your personal information and receive a copy where applicable.
CorrectionAsk us to correct inaccurate or incomplete personal information.
DeletionAsk us to delete information where there is no continuing reason for us to keep it.
Restriction or objectionAsk us to limit particular processing or object where we rely on legitimate interests.
Portability or consentRequest portability where applicable, or withdraw consent where processing relies on consent.

06

Cookies and linked services context

Cookies and similar technologies

Cookie-related information is addressed in our separate Cookie Policy. You can review that policy for further detail about website technologies and the choices available to visitors. This keeps cookie-specific information in one clear place without duplicating it across legal pages.

Other websites and services

This policy applies to Bistro Zanex’s own website at https://bistrozanex.com. An external website or service may have its own privacy practices. Before providing personal information to another organisation, please read its privacy information carefully.